Frequently Asked Questions (F.A.Q.)
Why should I use CASHOUTmyGOLD.com instead of selling to pawn shops and other websites?
CASHOUTmyGOLD.com is not a pawn shop. Our professional staff consists of some of the most premier estate buyers and gold refiners in the world. Our staff includes trained Graduate Gemologists, master jewelers, certified gold refiners and professional appraisers. Each of our Graduate Gemologists is accredited by the Gemological Institute of America (GIA), the leading jewelry educator/laboratory in the world. In addition, CASHOUTmyGOLD.com guarantees that our gemologists have been resident trained at the GIA itself, and not merely by mail or via the internet.
Few pawn shops or websites can claim such extensive experience, bolstered by the utmost in gemological accreditations. Our trained professionals are proud to boast over 100 combined years experience in the jewelry industry.
back to top
Is my CASHOUTmyGOLD.com PRIORITY CASH for GOLD KIT free?
Yes. The CASHOUTmyGOLD.com PRIORITY CASH for GOLD KIT mailer is absolutely free upon request. Once you receive the CASHOUTmyGOLD.com PRIORITY CASH for GOLD KIT mailer there is no obligation to send us your items whatsoever.
back to top
Is the CASHOUTmyGOLD.com PRIORITY CASH for GOLD KIT mailer insured if it gets lost?
Yes, every CASHOUTmyGOLD.com PRIORITY CASH for GOLD KIT mailer is insured through the United States Postal Service via First Class Mail. The maximum insurance per CASHOUTmyGOLD.com envelope is $100.00. If you believe your items are valued at more than $100.00, we recommend that you insure your contents for a higher value. This can be done at your own expense and you may use any postal carrier.
back to top
Once I receive my CASHOUTmyGOLD.com PRIORITY CASH for GOLD KIT mailer, do I have to sell?
When you receive a "free" CASHOUTmyGOLD.com PRIORITY CASH for GOLD KIT mailer there is no obligation whatsoever. However, please read the brochure and our terms and conditions located in the CASHOUTmyGOLD.com PRIORITY CASH for GOLD KIT.
back to top
How much do you pay for gold and other valuables?
Payment varies according to the contents received and evaluated. However, our knowledge as both jewelry estate buyers and gold refiners allows us to remove the middleman and deal directly with the refiner! This allows CASHOUTmyGOLD.com to offer you the highest price for your unwanted jewelry. Guaranteed. For further details please refer to this link: What We Pay
back to top
How fast will I get paid?
Please keep in mind that it may take at least 5-7 business days for your CASHOUTmyGOLD.com PRIORITY CASH for GOLD KIT to get to our facilities via US mail. Once we receive your items, a check will be issued within 24 hours of processing your CASHOUTmyGOLD.com PRIORITY CASH for GOLD KIT. Please allow similar time for our check to be mailed to you. If you want to be paid sooner we offer an Instant Cash* payment via wire transfer which allows us to send money right into your bank account. Please refer to our brochure and terms & conditions for further details.
back to top
What is inside the CASHOUTmyGOLD.com PRIORITY CASH for GOLD KIT?
1. A brochure with a tracking number & payment information form. (To instantly track and identify your items)
2. A secure, clear polymer bag. (To safely hold your items)
3. A prepaid return envelope. (To easily mail your items)
back to top
How do I use the free CASHOUTmyGOLD.com PRIORITY CASH for GOLD KIT?
1. Complete the information card as instructed.
2. Place your jewelry in the clear polymer bag.
3. Detach the form and put the polymer bag with jewelry into the prepaid envelope and place in the mail.
back to top
How do I know if you received my CASHOUTmyGOLD.com PRIORITY CASH for GOLD KIT?
Allow 5-7 business days for your CASHOUTmyGOLD.com secure-kit to arrive to us. After this time has elapsed, you may track your CASHOUTmyGOLD.com PRIORITY CASH for GOLD KIT using our online tracking system. If you still need assistance, call our toll free customer service number at 866-928-3305 for the status of your shipment.
back to top
What if I am not satisfied with my payment?
If you are not satisfied with our payment for your items then you may receive your items back. Please make sure to return our check within ten (10) days of the date of issuance located on the check. We kindly ask that you return our check according to the terms and conditions enclosed with the CASHOUTmyGOLD.com PRIORITY CASH for GOLD KIT. You may also refer to our terms and conditions.
back to top
Is it real?
Even if you are not sure if your items are "real" send them in. You may send us any items that look like they are "real" gold or silver. Our professional staff will evaluate the contents of your CASHOUTmyGOLD.com PRIORITY CASH for GOLD KIT and pay accordingly. If the items are not solid gold or sterling silver then they will be accurately described and entered into our database.
back to top
What if the CASHOUTmyGOLD.com envelope is too small to hold all of my items?
If the contents are too large in quantity or size to fit into the Secure Kit mailer, you may pack any item yourself and ship it to our address below. If you need further assistance you may contact our customer service department toll free at 866-928-3305. Please keep in mind that you will be responsible for paying both shipping and insurance upfront, but you will be reimbursed upon settlement. Also make sure to include the CASHOUTmyGOLD.com brochure with tracking number and information card with your shipment.
CASHOUTmyGOLD.com
back to top
Can I use other packaging instead of the CASHOUTmyGOLD.com PRIORITY CASH for GOLD KIT envelope?
Yes. You may pack up your items in a secure box or envelope (insured if desired) and mail it to the below shipping address. This will skip the step in waiting for a CASHOUTmyGOLD.com PRIORITY CASH for GOLD KIT envelope to arrive at your home and allow you to be paid quicker.
CASHOUTmyGOLD.com
back to top |
